Policies + FAQ

If you need to reschedule or cancel your appointment

We ask that if you need to reschedule or cancel your appointment, please give at least 3 hours of notice to enable us to open up and fill your appointment time with another practice member that may need or want your spot.

We do not charge for missed appointments if it only happens every once in a while, as we completely understand that life happens and things come up!

The best way to cancel or reschedule your appointment is to use your online scheduling profile. If for some reason you are unable to log in, an email will be seen the quickest. During office hours, we are intentional with each and every appointment, and may not see if you text, call or let us know you are canceling on social media. So, please be sure to use the scheduling profile or email us.

We appreciate your understanding as this helps us run a smooth sailing ship!

Late policy

“Arriving late is a way of saying that your own time is more valuable than the time of the person who waited for you.”

— Karen Joy Fowler

Please arrive a few minutes before your appointment to relax and hang out! Treat yourself to a snack, some purified water, or a coffee while you wait.

If you are late to your scheduled appointment and our next appointment has arrived, in an effort to be respectful of everybody’s time, we may take the next patient and we’ll get you seen and served as quickly as possible!

First Visit Expectations

Your first visit is important! It’s where we get to know you as best as possible for the first time. It’s important to us at Grounded that you feel heard, understand, and well, Grounded. 😊

One of our biggest goals, besides the care that you receive, is to be a space where you feel comfortable and well taken care of. We start by having you fill out our new patient paperwork before arriving to your first appointment. You can either email the paperwork back to us at hello@groundedwellness.co or bring your paperwork with you to your appointment. If that isn’t best for you, you are welcome to arrive 10-15 minutes early to fill out the paperwork. We’ll go over your paperwork with you at your first appointment.

After chatting and discussing your paperwork, we will thoroughly explain holistic chiropractic care, then we will take you through our neuro-spinal scan and state-of-the-art technology that assesses your nervous system function and balance. Once we explain your scan to you and answer any questions you may have, and if no other imaging is necessary, we will perform your first adjustment, if warranted.

Privacy Policy

Who we are

This Privacy Policy applies to the Grounded Wellness Chiropractic + Holistic Health website. The Grounded Wellness website is provided for information and educational purposes and may contain links to other sites. Once you enter another website (whether through a service, advertisement, or content link), be aware that Grounded Wellness is not responsible for the privacy practices of such other sites.

We truly desire to be transparent and real with you. We also desire to build strong foundations of trust with you, and know that part of that trust involves the sharing of personal information. We are very serious about protecting your privacy and upholding that trust. Below, you can find the privacy practices for our website along with other information about the data collected, how it is used, the controls we give you over your information, and the measures we take to keep it safe.

Personal data collected and why

We collect the following personal information from you on the Grounded Wellness website forms:
first and last name, email address, and phone number.

By entering this information, you are providing personal information that will be used by Grounded Wellness for the sole purpose of returning your contact request.

If you choose to enroll as a subscriber of our website or subscribe to our blog, you will receive recurring practice newsletters, announcements and occasional promotional information via email. These emails will be of a general nature and will in no way disclose your unique health characteristics. At the time you subscribe or any time thereafter, you can choose to opt-out of receiving these emails from us.

To subscribe to our website, we need certain contact information, such as your name and email address. You can unsubscribe from the newsletters by simply clicking on the “unsubscribe” link at the bottom of our emails; you will be immediately unsubscribed.

Like many other websites, we also automatically collect and log other non-identifying information when you interact with the Grounded Wellness website:

We collect data from the device and application you use to access the Grounded Wellness website, such as your Internet protocol (IP) addresses, operating system, device type, browser type and timestamps.

We also collect usage data that may include which Grounded Wellness webpages you visit, what you click on, when you performed those actions, and so on. Emails sent by Grounded Wellness collect information about who opened those emails and clicked on links in them. We do this to measure the performance of the Grounded Wellness email messaging and to monitor and improve email deliverability and open rates.

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Contact forms

Grounded Wellness website does use a contact form in order for you to provide questions or reach out to us as needed. We simply request your first and last name along with an email address when you submit your message so we can then respond back to you in a timely manner. We keep this information as long as necessary for our legitimate business interests, legal reasons or research.

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Analytics

The Grounded Wellness website currently use Google Analytics, a web analytics service provided by Google, Inc. (“Google”). The information generated by the cookie about your use of our website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of our website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage.

Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google. Further information may be obtained by visiting Google’s privacy policy.

We use this information to conduct research and analysis to better understand how visitors are using the Grounded Wellness website, so that we can improve our website experience. From time to time, Grounded Wellness or it’s operations contractors acting on their behalf, conduct online research in order to gather feedback about our site through online or email surveys.

Participation in these surveys is completely voluntary and you may choose whether or not to participate and disclose information. Personally Identifiable Information collected through market research will only be used by Grounded Wellness and its operations contractors and will never be given or sold to a third party.

Who we share your data with

Except as set forth in this Privacy Policy or as specifically agreed to by you, Grounded Wellness will not disclose any Personally Identifiable or Personal Health Information it gathers from you on our website. We will only release Personally Identifiable or Personal Health Information to third parties:

(i) to comply with valid legal requirements such as a law, regulation, search warrant, subpoena or court order.
(ii) in special cases, such as a physical threat to you or others. In the event that we are legally compelled to disclose your

Personally Identifiable or Personal Health Information to a third party, we will attempt to notify you unless doing so would violate the law or court order. In addition, we may disclose Personal Information as described below.

We use a third party service provider called Jane App that Grounded Wellness uses to schedule appointments and organize payment information to allow for the best possible experience you can have prior to visiting the office. Please see the Jane App privacy policy for additional information.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

We keep the information we have about you and your use of the services for as long as necessary for our legitimate business interests, for legal reasons, historical research and to prevent harm.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

You may ask us at any time for information about any personal data we hold about you, or ask us to correct or delete that information. If you need further assistance regarding your rights, please contact us at hello@groundedwellness.co, and we will consider your request in accordance with applicable laws.

Visitor comments may be checked through an automated spam detection service.

This Privacy Policy does not protect you when you send content, questions or ideas to Grounded Wellness via email. If you want to keep them private or proprietary, do not send them in an email. We try to answer every email within 48 business hours, but are not always able to do so.

Grounded Wellness contact information

If you have questions or concerns about this policy, or about our use of your information, please contact us at:
Grounded Wellness
4645 Avon Ln #360, Frisco, TX 75033
(469) 626-7343 | hello@groundedwellness.co

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HOURS OF OPPERATION

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Monday
9:00am–12:30pm, 2:30pm–5:30pm

Tuesday
9:00am–12:30pm, 2:30pm–5:00pm

Wednesday
9:00am–1:30pm, 2:30pm–5:30pm

Thursday
9:00am–1:30pm, 2:30pm–5:00pm

Friday
9:00am–1:30pm

CONTACT US

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hello@groundedwellness.co

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(469) 626-7343

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